Roderick Rodriguez

·  Knowledge of principles and process for providing customer and personal services.

·  Knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique and coordination of people in resources.

CORE COMPETENCIES

·  Speaking

·  Management of Personnel Resources

·  Time Management

·  Active Learning

·  Active Listening

·  Service Orientation

·  Coordination

·  Social Perceptiveness

·  Critical Thinking

 

Customer Service Supervisor	August 2015 - Present
Burlinton Coat Factory	Wichita Falls, TX

Responsible for ensuring the highest level of customer service through out the store.

·  Customer service

·  Employee supervision

·  Training

·  Cash handling/ auditing/ safe balance/ deposits

·  Assisting store management with support through out entire store i.e. sales floor, receiving, loss prevention.

·  Interview and orientation with new hires

 

Store Manager	April 2014 - October 2014
KFC/ Taco Bell	Wichita Falls, TX

·  Investigate and resolve complaints regarding food quality, service, or accommodations.

·  Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

·  Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

·  Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

·  Schedule staff hours and assign duties.

·  Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

·  Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.

·  Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.

·  Review work procedures and operational problems to determine ways to improve service, performance, or safety.

·  Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

·  Maintain food and equipment inventories, and keep inventory records.

·  Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.

·  Order and purchase equipment and supplies.

·  Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.

·  Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.

 

Technical Support	August 2013 - March 2014
Collabera	Wichita Falls, TX

·  Takes inbound calls from technicians who are in the customer's home attempting to fulfill an order when a modification has been either requested by the customer or determined necessary by the technician.

·  Assist customers with equipment needs such as upgrading equipment, provide basic technical and billing support to customers, professionally handle incoming customer escalations and ensure that issues are resolved both promptly and accurately.

·  Input data and write comments into various computer systems in order to track information on customer calls.

·  Proactively provide recommendations to workflow, processes, procedures and other aspects of the job which could benefit the customer, the site and or individual performance.

 

Sales Leader	November 2011 - May 2013
A L Distribution	Dallas, Tx

·  Fielded an average of 200 customer service calls per day.

·  Recommended and helped customers select merchandise based on their needs.

·  Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.

·  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Trained new employees on company customer service policies and service level standards.

·  Created new processes and systems for increasing customer service satisfaction.

·  Planned and organized routes within territory to maximize efficiency and time in the field.

·  Participated in various incentive programs and contests designed to support achievement of production goals.

·  Maintained accurate stock records and schedules.

·  Selected products for specific routes according to pick sheets.

·  Unloaded, picked, staged and loaded products for shipping.

·  Provided detailed weekly sales reports and updates to senior management.

 

Manager	May 2010 - November 2011
Whataburger	Burkburnett, Tx

·  Scheduled and directed staff in daily work assignments to maximize productivity.

·  Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

·  Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

·  Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

·  Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

·  Improved service quality and increased sales by developing a strong knowledge of company's products and services.

·  Provided detailed daily departmental reports and updates to senior management.

·  Addressed negative customer feedback immediately.

·  Effectively communicated with team members to maintain clearly defined expectations.

·  Resolved customer questions, issues and complaints.

·  Served fresh, hot food with a smile in a timely manner.

·  Mastered Point of Sale (POS) computer system for automated order taking.

·  Employee drawer and store safe balancing, as well as bank deposits.

 

Supervisor	January 2008 - April 2010
RGIS	Wichita Falls, Tx

·  Proficient with the RGIS hand held computer and other inventory equipment.

·  Monitor sales staff performance to ensure that goals are met.

·  Provide staff with assistance in performing difficult or complicated duties.

·  Offer specific training programs to help workers maintain or improve job skills.

·  Maintain company equipment.

·  Receive and count stock items, and record data manually or using computer.

·  Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

·  Compare data with source documents, or re-enter data in verification format to detect errors.

·  Provided detailed inventory reports and updates to senior management per inventory.

 

Certificate - Food Safety

August 2010

 

ServeSafe

Wichita Falls, TX

 

Associate of Science - Business Management

 

Vernon College

Wichita Falls

·  Cash registers

·  Laser printers/ Scanners

·  Notebook computers/ Personal Computers

·  Microsoft Office Suite/ Excel/ Outlook

·  10 Key Calculator

·  Facsimile Machine

·  Photocopier

·  Handheld scanners

·  POS

·  Power Tools

·  Hand Trucks

·  CB